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Packages

Families are often left trying to navigate complex healthcare decisions, changing care needs, and overwhelming systems without clear guidance or support.

GuideWell Patient Advocates provides personalized advocacy and care support services for older adults and their families, including consultations, care planning, Medicare appeal guidance, transition support, and ongoing advocacy.

Services are designed to help families feel more informed, supported, and confident as they navigate difficult healthcare decisions and next steps.

Medicare Rehab & Skilled Nursing Appeal Strategy Session

This focused consultation is designed for families, caregivers, and professionals navigating Medicare or Medicare Advantage rehab and skilled nursing appeal concerns.

Following an initial phone discussion, relevant records and documentation may be submitted for review prior to the session. We will then meet together to review the case, discuss concerns, and talk through potential next steps and advocacy strategies.

This session may include:
– Review of NOMNCs or denial letters
– Fast appeals and reconsideration guidance
– Skilled therapy and coverage concerns
– Appeal timelines and strategy discussion
– Questions to ask the facility or insurance plan
– Review of supporting documentation, if available

Sessions may involve the client, family members, or collaborating professionals/advocates involved in the case.

A brief follow-up summary with recommendations and next steps will be provided after the session.

If ongoing advocacy support is needed, the consultation fee may be credited toward a larger advocacy package.

$350

Medicare Rehab Appeal
Advocacy Package

If Medicare coverage for rehabilitation or skilled nursing care has been denied or is ending, this package provides hands-on advocacy support to help families navigate the appeal process and strengthen the case for continued coverage.

What This Package Includes
– Review of relevant therapy and nursing documentation.
– Development of an appeal strategy based on the clinical situation.
– Preparation of a supporting letter of documentation when appropriate.
– Preparation and submission of appeal materials.
– Communication and support for the family throughout the appeal process.

If you have already completed a strategy session, the cost of that session may be credited toward this package.

$1,450

Service contract required

Comprehensive Assessment & Care Planning

This one-time consultation is designed for individuals and families who feel overwhelmed and aren’t sure what to do next

During this 1.5–2 hour visit, we will talk through your situation, review care needs and concerns, and walk through options for support.

You’ll leave with clear next steps, personalized recommendations, and a summary plan sent by email.

This service does not include ongoing support unless additional services are arranged.

$895

Ongoing Care Management & Advocacy Package

For patients and families who need continued advocacy, coordination, and guidance navigating complex healthcare situations. This package is ideal for clients who require ongoing support communicating with healthcare providers, coordinating care, addressing insurance or care planning questions, or managing complex health needs over time.

Includes up to ten hours of advocacy time. Additional time may be added in 5-hour or 10-hour increments. Unused hours expire after three months.

$1,850

Service contract required